Signing Up

Creating An Account

It is free to register an account. Click the 'Sign Up' link on the homepage, fill in the mandatory fields, and then click 'Register'. It is as simple as that!

My Email Address Has Already Been Used

Once your email address is linked to a profile on our database, you cannot use it on another account.

If you have forgotten your login information, you can request a new password using the 'Lost your password?' feature after clicking 'Login' on the homepage.

I Signed Up With The Wrong Gender

Once you have registered on the website, it is not possible to change the gender of your profile. You will need to contact our customer service team to make any further changes.

Remove Or Delete My Profile

To delete your account, you will need to be logged in. From your dashboard simply click the 'delete account' link in the footer menu and follow on the on-screen prompts. If you wish to re-activate your account, you will need to contact our customer service team for support.

What Are The Benefits Of Having A Verified Subscription?

It is free to register. However, only certain features are available to annual subscribers, which are:

  • View compatible matches;
  • Request to make contact with a potential match's legal representative;
  • Use our advanced search module to filter your compatible matches;
  • Accept contact requests from potential life-partners.

I Can't Create An Account

If your email address is already in our database, you will not be able to create a new account.

If you are not sure whether you already had an account, try to recover your login information using the "Forgot your login details" link on the home page. You will then receive a password reset link so that you can access your account again.

Lastly, check that you have not received any messages from our teams indicating that your profile was closed.

Logging In

Log Into My Profile

To log into your profile, simply click the login link on the homepage, enter your profile credentials, and click the sign-in button.

I've Forgotten My Login Details

To recover your password, you can request a new password using the 'Lost your password?' feature after clicking 'Login' on the homepage.

My Login Details Didn't Work

If you receive an error message saying "The user name or password provided is incorrect", your email or password has not been recognised.

If you have forgotten your login information, you can request a new password using the 'Lost your password?' feature after clicking 'Login' on the homepage.

My Profile Has Been Removed

If you have removed your profile by accident or wish to re-activate your account, please contact our customer service team.

Hacked Profile

If you see contact requests that you didn't send, changes to your profile photo, profile text, or login information, then it is likely that your profile has been hacked.

If you think this has happened to you, then please contact our customer service team and reset your password.

Change My Email Address

Once you have registered on the website, it is not possible to change your email address. You will need to contact our customer service team to make any further changes.

Purchasing Annual Membership And Subscriptions

Payment

After creating an account, you will be auto-directed to your user dashboard, from here you can upgrade your membership. Free accounts cannot use the compatibility search.

To upgrade your membership, simply click the 'make a payment' button and follow the on-screen instructions.

Subscriptions

We offer one type of subscription: An annual membership.

With a verified subscription, you can use a whole host of features on the website that are only available to subscribers:

  • View compatible matches;
  • Request to make contact with a potential match's legal representative;
  • Use our advanced search module to filter your compatible matches;
  • Accept contact requests from potential life-partners.

Payment Methods

Our payment provider is Paypal, the faster, safer way to make an online payment.

PayPal is a secure, online payment method, which allows you to pay easily without sharing any of your financial or personal information with us.

I Can't Make A Purchase

If you encounter an error, please check your Paypal profile and ensure all your details are correct. If you are still having problems please contact a member of our customer care team who will be happy to help.

Stop My Subscription

To stop your subscription, you will need to be logged in. From your dashboard, simply click the 'delete account' link in the footer menu and follow on the screen prompts. If you wish to re-activate your account, you will need to contact our customer service team for support.

Cancel And Suspend My Profile

To suspend your subscription , you will need to be logged in. From your dashboard simply click the 'delete account' link in the footer menu and follow on the screen prompts. If you wish to re-activate your account, you will need to contact our customer service team for support.

Profile And Account Management

Alerts And Notifications

Our email notifications are automatic alerts that let you know when you receive a contact request or when there is any progress with a potential life partner.

Profile Photo

A profile photo is not mandatory.

Once you have logged in, you can set your profile photo. Simply click on the 'Profile Questionnaire' link in the menu, and choose your image after clicking the choose file button.

Your images should be JPG or JPEG files.

Profile Questionnaire

Your profile is THE key component to our unique compatibility matching and it’s easy to complete.

Simply answer the questions you want and let us do the rest. Please note, although we do not have any mandatory questions per se, users with complete profiles are more likely to find a compatible life partner.

To start the questionnaire, simple log in, click on the 'Profile Questionnaire' link, and off you go.

Remove Or Suspend my Profile

To delete your account, you will need to be logged in. From your dashboard simply click the 'delete account' link in the footer menu and follow on the on-screen prompts. If you wish to re-activate your account, you will need to contact our customer service team for support.

Searching And Being Found

Searching And Being Found

Our search function is only available to members who are verified, paid for their annual membership, and have answered all mandatory questions (highlighted in blue).

Members who are not verified will not have access to the search feature, but will still appear in search results, albeit they cannot be contacted until their profile is verified.

Search Results

Once verified, you will have access to our search results module, allowing you to easily see your compatible matches and using our advanced search filter based on your personal criteria.

Find A Compatible Match

To find a compatible match and search for members, simply click on the search database menu option. You will be directed to our 'compatibility search' page; it is here where you can view your compatibility matches, see all registered members, and use our advanced search filter to narrow the results.

Choosing Who Can Contact You

To exclude a profile and prevent them from raising a contact request with you again, simply click on users profile, click the action button, and then select block user.

Contacting Members

What Is A Contact Request

Our matromonial website is 100% Shari'ah compliant, which means in order to contact a member, a user must make a contact request. If the user chooses to accept your request, you will both be shortlisted for each other, allowing you interact with each others legal representative.

During any contact request, you will be kept in the loop via email notifications and from your profile dashboard.

How To Make A Contact Request

Our search and contact procedure is simple yet robust. Once you used the search feature to find a compatible match, you can request contact by clicking on the users profile, clicking the action button, and then selecting contact request.

Accepting Contact Requests

You will be notified by email once another verified member has requested to make contact, to view the profile and to accept, simply log into the Sacred Vows portal, use your dashboard to select the user's profile, and then use the action button to accept or reject the contact request.

Once A Contact Request is Accepted, What Details Are Released?

As we are 100% Shari'ah compliant, the only details we release - once a contact request has been accepted - is your first name, and your designated legal representative's (mahram) name, email, and contact number.

These details are made available by email and also available via a user's dashboard.

Hide Or Blacklist A Profile

To blacklist a profile and prevent them from raising a contact request with you again, simply click on users profile, click the action button, and then select block user.

Security and Moderation

Security And Profile Quality

Our moderation team ensure every profile adheres to our terms and conditions, which are maintained throughout the site. If we find any member in breach of our terms and conditions, their membership will be terminated and their data removed from our portal.

A member who has a complete profile shows they are serious and have put some effort into finding someone special.

We do not divulge any personal information to any other user and our 100% shariah compliant legal representative system ensures you have a chaperone who handles the contact between interested parties. All data stored on our site is secure so there is no need to worry. If you have any doubts about a profile, you can always contact the moderation team to report this.

My Profile Has Been Closed

If you wish to re-activate your account, you will need to contact our customer service team for support.

Report A False / Suspicious Profile

If you wish to report a member to our moderation team due to suspicious activity or any other reason, please contact our team customer service team on info@sacred-vows.co.uk.

Hacked Profile Or Account

If you think your account has been hacked, please take action as soon as possible.

To change your password, use our 'Lost your password?' feature on the login page.

If you can no longer log into your account, you can email us on info@sacred-vows.co.uk and we will manage your request.

I've Never Signed Up To This Website

If you are receiving notifications from the Sacred Vows portal and never signed up, please contact our customer service team on info@sacred-vows.co.uk.

Contact Us

Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THE SACRED VOWS WEBSITE

By using the Sacred Vows Site, you signify your agreement to these terms of use. If you do not agree to these terms of use please do not use the Sacred Vows Site. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms periodically for changes. Your continued use of this Sacred Vows Site following the posting of changes to these terms will mean you accept those changes.

This is a legal agreement between you and Sacred Vows. By signing up to the Sacred Vows website, there exists a binding contractual relationship between you and us. This document ('The Membership Terms and Conditions') sets out the relationship between you and us. The organisation agrees with you as follows:

In this agreement the following words shall have the following meanings: 'Us' refers to Sacred Vows and 'we' and 'our' will be construed accordingly. 'You' refers to the customer or user who uses the site subject to these Terms and Conditions and 'your' will be construed accordingly. 'Site' means our web site located at www.sacredvows.co.uk, and 'Content' means the information and other material available within the Site.

1) We are a private members club and will only accept membership applications from single, widowed or divorced adults of the Muslim religion, over 18 years of age and no children are eligible to apply for such membership. All applicants will need to provide details of a chaperone in order to join. Details of potential matches will be sent to the chaperone, as part of our policy of adhering to Islamic values.

2) Your membership is for your sole, personal use only. You may not authorise others to use your membership, and you may not assign or transfer your account to any other person.

3) In order to become an active member of Sacred Vows, you will need to complete your details on the members’ dashboard page of our website. All applications are subject to approval by us.

4) You agree to pay for our service. Applications will only be considered to be complete once the full payment has been made via debit or credit card or via PayPal. No refunds will be given, either in whole or part.

5) Membership will be for 12 months only. Memberships will expire automatically at the end of the period. To renew membership at the end of the period you will agree to pay to renew membership for another 12 months.

6) You may terminate your membership at any point during the membership period and your profile will be deleted from our database. However, no refund will be given for termination within the period.

7) We reserve the right to reject an application on any basis and without providing a reason.

8) Signing and submitting the application form, for processing, authorises us to disclose your chosen methods of contact to other members and display your photograph, (if you provide one), as part of your member profile.

9) We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others intellectual rights, property, or safety.

10) We reserve the right to expel you immediately in the event that your behaviour has caused complaint and we consider that complaint to be serious and justified. No refunds will be provided.

11) You will not post on our service, or convey to other members or employees, any defamatory, inaccurate, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, racially offensive, religiously offensive, sectarian, or illegal material, or any material which infringes or violates another party's rights (including, but not limited to, proprietary rights, and rights of privacy) . You agree not to (and agree not to assist or facilitate any third party to) copy, distribute, transmit, reproduce, publish commercially exploit or create derivative works from the Content.

12) You are solely responsible for your interactions with other members. We reserve the right, but have no obligation, to monitor disputes between you and other members. It is solely your responsibility to ensure your own safety when meeting/communicating with other members both on and off the site and ensuring your chaperone is present during such interactions.

13) No liability can be attached to us in the event that you receive via the Site an e-mail or other communication from another member which you consider to be defamatory, abusive, obscene, profane, threatening, harassing, racially offensive or illegal, or which you consider in any other way infringes the rights of you or another person. You must inform us immediately if you receive such correspondence.

14) The data posted to a profile has to accurately reflect the details of the single person using the profile. It is your responsibility to ensure the accuracy of all details (personal or otherwise) provided by you. It is your responsibility to inform us of any changes to personal details or circumstances at the earliest opportunity. You are solely responsible for the content or information you convey to other members.

15) Individuals are only permitted to have a single member profile on the site, under no circumstances are duplicate or test profiles allowed.

16) You will not engage in advertising to, or solicitation of, other members to buy or sell any products or services through the Service. You will not transmit any chain letters, junk or spam mail or messages to other members. You will not post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights.

17) We have a zero tolerance policy on abuse towards our staff, we will not tolerate any abuse towards any of the Site admin staff at any time, and such abuse will lead to your membership being irrevocably cancelled.

18) All prices are quoted in US Dollars, Pounds Sterling and Euros unless otherwise stated. We reserve the right to change any advertised price at any time.

19) We may from time to time hold social events. Invitations to attend and purchase tickets for our events are at our sole discretion and subject to the terms and conditions of attending events, available in writing from us. We make no guarantee as to the number (if any) of social events which we will organise, nor the number of compatible introductions made to you.

20) We reserve the right to modify the services without giving any prior notice.

21) We and/or our suppliers may make improvements and/or changes in or to the Site at any time. You acknowledge that it is technically impossible to provide the Site free of faults and that we do not undertake to do so; that faults may lead to the temporary unavailability of the Site; and that the operation of the Site may be adversely affected by conditions and performances outside our control, including, without limitation, transmission and telecommunications links between us and you and between us and other systems and networks.

22) Our website is used at your own risk. We accept no liability for any loss or damage to your hardware and/or software resulting from your access and/or use of the website.

23) Your statutory rights are not affected at all by these terms and conditions.

24) This agreement constitutes the entire agreement between the parties in respect of membership to the website.

25) This Agreement shall be governed by and construed in accordance with the laws of England. Any dispute will be dealt with in the English courts.

26) Each party confirms that, save as expressly set out in this agreement, no term of this agreement is enforceable under the Contracts (Rights of Third Parties) Act 1999 by any third party who but for that Act would not have been entitled to enforce such terms.

Liability

1) We do not accept any liability for your conduct or behaviour after an introduction has been made nor for any information being forwarded on to a third party. In no event shall we be liable for any loss or damage whatsoever arising directly or indirectly from or in any way connected with the Site or your use of or reliance upon the Content or any information you obtain by means of the Site whether based on contract, tort, negligence, statutory duty or otherwise, even if we or any of our suppliers have been advised of the possibility of such loss or damage. Your statutory rights in relation to any goods or services purchased through the Site are not affected.

2) Opinions, advice, statements, offers, or other information or content made available through our service are those of their respective authors and not ours, and should not be relied upon. Such authors are solely responsible for such content. We do not guarantee the accuracy, completeness, or usefulness of any information on the service and neither adopt nor endorse nor are responsible for the accuracy or reliability of any opinion, advice, or statement made. Under no circumstances will we be responsible for any loss or damage resulting from anyone's reliance on information or other content posted on our service, or transmitted to our members.

3) IMPORTANT - PLEASE READ: It is possible that other customers or users (including unauthorised users, or 'hackers') may post or transmit offensive or obscene materials on the site and which you may be involuntarily exposed to such offensive and obscene materials. We are not responsible for the use of any personal information which you may choose to disclose, or as a result of using, our services. Please carefully select the type of information which you post on the site or release to other customers.

4) We do not have the obligation nor responsibility or the technical means to verify the identity of persons who register as members or use our services, or to verify member content.

Indemnity

You will defend, indemnify, and hold harmless our officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including legal costs) relating to or arising out of your use of our service, including any breach by you of the terms of this agreement.

Intellectual Property and Use of Software

You acknowledge that all copyright, trademarks and all other intellectual property rights in the Content shall remain vested in us or our licensors. Your use of any software that is made available to download from the Site or via any hyperlink contained on the Site ('Software') is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software ('Licence Agreement'). You may not install, copy or use any Software which is accompanied by or includes a Licence Agreement unless you first agree to the terms of such Licence Agreement. All title, copyrights and other intellectual property subsisting in this site or in any artwork connected with the site belong to us and will remain our property at all times.

Security

You are responsible for the security and proper use of your user names and passwords used from time to time in connection with the Site and you must take all necessary steps to ensure that they are kept confidential, secure, used properly and not disclosed to unauthorised people. You must immediately inform us if there is any reason to believe that your user name and password has or is likely to become known to someone, not authorised to use it, or is being or is likely to be used in an unauthorised way. We reserve the right to suspend user name and password access to the Site and the Services immediately if we consider that there is or is likely to be a breach of security. We reserve the right (at our sole discretion) to require you to change any or all of the passwords used by you in connection with the site. We reserve the right to review any and all communications made via the Site for security purposes.

Copyright Notice

All material on this website is copyright. You may only use it in the ways authorised by the copyright owner. All site design, text, graphics, user interfaces, software and their selection and arrangements are ©2016 Sacred Vows.

ALL RIGHTS RESERVED

Any use of materials on this website without prior written permission of Sacred Vows is strictly prohibited.

Privacy Policy

1. Purpose of this Statement

This statement tells you how Sacred Vows will collect and process your personal data when you access this website.

1. Purpose of this Statement

As with most other web servers, when you access these web pages certain information you provide will automatically be recorded by our website. This will include your IP address, browser type, and information relating to the page you last visited. This information is processed to estimate how much usage of the server is made by different categories of users and in the event of a breach of security may be used to aid detection.

3. Non-Automated Collection

Where you are required under this website to provide personal data this data will be used for the following purposes:

a. To process transactions.

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

b. To send periodic emails.

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

4. Third Party Access

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

5. Cookies

We do not use cookies on our website.

6. Security

This Web site takes every precaution to protect our users' information. When you submit sensitive information via the Web site, your information is protected both online and off-line. We do not store any credit card information.

7. Changes to this notice

This notice and therefore the ways in which your data may be processed can be changed from time to time. Any changes will only be notified via this web page.

8. Your Rights and Choices

You have the right to access, modify, update or delete the information associated with your account at any time. You can do this by logging into your account or by emailing us at info@sacred-vows.co.uk.

If you want us to delete your information and your account, contact us at info@sacred-vows.co.uk. We will keep any data collected from you until you request for us to remove it.

We will not ask you to provide any data above what is required for use of our service. You have the right to withdraw consent to the processing of your personally identifiable information by Sacred Vows at any time.

You have the right to opt-out of receiving promotional emails from us. When you receive such promotional communications from us, you will have the opportunity to opt-out by following the unsubscribe instructions in the email. Please note, however we will still send you communications regarding our service, such as updates to our privacy policies, terms or use etc.

You can exercise any of the rights described in this section by contacting us at info@sacred-vows.co.uk